Free Returns

• Return from the comfort of your home Monday to Saturday, book collections up to 5 days in advance.
• No printer required – The Royal Mail Post Person will bring the returns label with them on collection.
• Return through your local Post Office branch or Royal Mail Customer Service Point in over 14,000 locations
• Simply create a QR code by clicking the link and follow the instructions
• Optional safe place option for your collection including Porch / Garage / Outbuilding / Shed.
• Your return will be processed in approximately 3 days

 

To return your product, Simply click on the Create Returns link above and follow the instructions to receive your free return label.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial / or no refunds are granted:

• Products with obvious signs of use
• Washed products without any tags attached
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

For an exchange of size, colour Please include a note of required size or colour, inside your parcel with your order number and get a free return label from the return section to send the parcel back.

Need help?

Contact us at  info@urbanstitch.com for questions related to refunds and returns.