Delivery Information

UK Standard Delivery     2-3 working days             £2.99 per order 

UK Standard Delivery     2-3 working days             Free Delivery on orders above £25 

UK Next Day Delivery     Orders received Monday to Friday before 2PM   £5.49 per order   

Please note that our shipping options are subject to change and may vary based on the products you order, your location, and other factors. We always strive to provide the best shipping options to our customers and will communicate any changes or updates to you as soon as possible. If you have any questions about our shipping options or your order, please contact our Customer Care team.

For deliveries outside of the European Union, we offer the following information regarding customs and import duties:

EU Deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU Deliveries – Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our control and vary widely from country to country, so we are unable to predict what your charges may be. For more accurate information, we suggest contacting your local customs office, so you are not surprised by any unexpected delivery charges at your end.

Please note that our shipping options and customs policies are subject to change and may vary based on the products you order, your location, and other factors. We always strive to provide the best possible service to our customers and will communicate any changes or updates to you as soon as possible. If you have any questions about our shipping options or customs policies, please contact our Customer Care team.

For deliveries to countries within the European Union, we offer the following standard delivery options:

Delivery Time: 5 – 7 Working Days (Excludes Weekends)

Delivery Cost GBP: £7.99

Please note that our delivery options are subject to change and may vary based on the products you order, your location, and other factors. We always strive to provide the best possible service to our customers and will communicate any changes or updates to you as soon as possible. If you have any questions about our delivery options or policies, please contact our Customer Care team.

For deliveries to the United States and Canada, we offer the following standard delivery option:

Delivery Time: 10 – 12 Working Days (Excludes Weekends)

Delivery Cost GBP: £8.99

Please note that our delivery options and policies are subject to change and may vary based on the products you order, your location, and other factors. We always strive to provide the best possible service to our customers and will communicate any changes or updates to you as soon as possible. If you have any questions about our delivery options or policies, please contact our Customer Care team.

If you have not received part of your order, please follow these steps:

Check your dispatch email(s): It is possible that your order has been sent in more than one parcel, and you may have received multiple dispatch emails. Check each email to see if it lists the items that have been shipped.

Check your invoice: The invoice inside your parcel bag should detail which items should be in the parcel. Make sure that you have received all the items listed.

Contact us: If you have only received one dispatch email and have not received all your items, or if there are items missing according to your invoice, please contact our Customer Care team within 14 days of receiving your order. We will be happy to help you track down any missing items and resolve any issues as quickly as possible.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Our goal is to provide you with the best possible shopping experience, and we will do everything we can to make sure that you are completely satisfied with your purchase.

Do I have to pay customs charges on my order?

Yes, it is possible that you may have to pay customs charges on your order, depending on the regulations of your country. These charges are applied by the local government and are usually based on the value of the goods being imported, as well as any applicable taxes or fees. It is important to note that these charges are not covered by Urban Stitch, and the customer is responsible for paying any customs fees that may be required. To get a more accurate understanding of potential customs charges, you may want to contact your local customs office for more information.

How does the delivery date selection process work?

If you are not available to receive your parcel, the carrier will leave a delivery card and a signature may be required upon receipt. Depending on the carrier, additional delivery features such as specified delivery windows and GPS tracking may be available. While Urban Stitch aims to meet delivery times, busy periods and unforeseen circumstances may cause delays. Please note that any specific delivery instructions provided to the carrier will not be the responsibility of Urban Stitch in case of any lost or stolen parcels.

Next day delivery – how does it work?

The Next Day delivery service is available if you place your order before 2 PM on from Monday to Friday.

DISPUTED DELIVERY

If we suspect fraudulent activity, such as suspicious claims of orders not received or items being returned after use or wear, we reserve the right to withhold refunds and block your account and any associated accounts from placing future orders. If you believe we have made an error in this regard, you can reach out to us to discuss the matter further.

If you wish to dispute the delivery of your order, you have 28 days from the day that the carrier updates the tracking status as fulfilled, indicating delivery to the address provided in the Dispatch Confirmation. Please note that we may require evidence before issuing any refund for the price paid and associated delivery costs.